I think corporations should adopt the general policy that one should not steal from the hand that feeds him or her. Companies depend on their customers to make their ends meet, and it is quite unfortunate when the same companies start stealing from their clients. I know a long list of businesses that had to be wound down due to irregularities in their services. Previously companies engaged in monopoly business were culpable of mismanagement but it now seems that most of the other institutions have joined the bandwagon. I thought that inmates were not prone to fraud since they were no longer in the public domain. Recent revelations by Securus Technologies have made me think otherwise. From a press briefing issued by the telecommunication giant, Global Tel Link also known as GTL has been for the past 18 years changing clocks leading the inmates to paying more on calls. Not only is this unethical but criminal in nature and those responsible must be arrested.
I concurred with Securus CEO Richard Smith when he stated that inmates’ communications systems should be standardized, and there should be no excuse for ignoring them. I understand his frustrations since most people cannot really differentiate inmate telecommunication companies. Anyone may confuse Securus or other telecommunication companies with GTL. What is more surprising is that GTL is utterly unrepentant and refuses to crack the whip on errant employers. I can only infer that the senior management is aware of what is going on but is not keen on putting their house in order. I sympathize with inmates who have no choice but to put up with GTL’s defrauding since they have no other option. The Louisiana Public Service Commission should take these new revelations seriously and carry impartial investigations into the allegations.